Terms
The plain
version.
What you agree to when you buy from us, written to be read rather than to be impenetrable.
Last updated 7 August 2026
Who we are
Lace Factory Miami, a hair studio and raw hair retailer based in Miami, Florida. Reach us through the contact page or on Instagram at @lacefactorymiami.
Orders and prices
- Prices are in US dollars and shown before shipping and any applicable tax, which are added at checkout.
- An order is confirmed when payment is taken and you receive a confirmation email.
- We can decline or cancel an order — for example if a set sells out or we cannot verify the payment. If we do, you are refunded in full.
- Prices and availability can change without notice, but never after you have paid.
Payment
Card payments are handled by Stripeon Stripe's own systems. Your card details never touch this website and we never see or store them.
The hair
Our sets are 100% raw and double drawn. Raw hair is a natural product, so texture, density and colour vary slightly from bundle to bundle — that variation is the point, not a fault.
Length is measured straight, from the crown. Curl pattern shortens how it wears, which is why the length guide exists and why we treat it as a guide rather than a promise. How it falls depends on your height and hairline.
Services
Installs, colouring and consultations are quoted in the consultation, not sold at a fixed price online. A quote is valid for the work discussed; if the work changes, so does the quote, and we tell you before doing it.
Using this site
- The text, photography and brand marks on this site belong to Lace Factory Miami. Do not reuse them without permission.
- Do not misuse the site or attempt to interfere with it.
- Nothing here is a guarantee of a particular result on your own hair.
Liability
We stand behind what we sell. To the extent the law allows, our liability for any order is limited to what you paid for it. Nothing here limits any right you have under Florida or US consumer law.
