Unopened,
we will take it back.

A set can be returned within 14 days of delivery, provided it comes back:

• Unopened, with the bundle ties intact and uncut.
• Unworn, unwashed, uncoloured and not cut, and free of product.
• In its original packaging, with everything it arrived with.

Message us before sending anything back so we can confirm the return and tell you where to send it.

• Any set where the bundle tie has been cut, or the hair has been worn, washed, coloured, bleached, cut or otherwise altered.
• Sets bought as coloured to order — those are made for you, so they are final sale.
• Anything returned more than 14 days after delivery.

This is standard across raw hair, and it is about hygiene rather than about being difficult. If you are unsure which texture or length is right, book a consultation first — that is exactly what it is for.

Different rules, and rightly so. If a set sheds badly, tangles, or is not what you ordered, contact us within 7 days of delivery with photographs. If it does not meet the Raw Hair Seal we will replace it or refund it in full, and we pay the return postage.

Approved refunds go back to the original payment method within 5–10 business days of us receiving the return. Original shipping is not refunded unless the fault was ours. Return postage is paid by you unless the set was faulty or incorrect.